In this episode of The Ticket, CXChronicles founder Adrian Brady-Cesana joins us to talk about the four pillars of customer experience: team, tools, process, and feedback.
Adrian tells Intercom’s Senior...
What if something can't be found through Google Search? Does it still exist? That question I have to ask myself when I found that a blogpost I wrote two...
Dan Caruso’s new book Bandwidth: The Untold Story of Ambition, Deception, and Innovation that Shaped the Internet Age and Dot-Com Boom is available for pre-order, to be released on...
Customer acquisition is the lifeblood of many startups from e-commerce to gaming to marketplace companies, among others. Most of these startups spend the lion’s share of their marketing budget...
October 2022If there were intelligent beings elsewhere in the universe, they'd
share certain truths in common with us. The truths of mathematics
would be the same, because they're true by definition....