For many support leaders, the world before and after AI feels drastically different.
Rewind to before Q1 of 2023, and while the details varied, the challenges support leaders faced were...
Five years ago, on the verge of the first Covid lockdown, I wrote an article asking what seemed to be an extremely niche question: why do some people invert...
February 2015One of the most valuable exercises you can try if you want to
understand startups is to look at the most successful companies and
explain why they were not as...
William Gibson Reads Neuromancer
William Gibson Reads Neuromancer
The author Ray Bradbury is
one of the early science fiction authors that moved science fiction
into a literary form. As...
Reid Hoffman’s new book Superagency: What Could Possibly Go Right with Our AI Future is spectacular and a must-read for every non-technologist about how to think about this “AI...
Customer expectations have never been higher.
People expect fast, accurate, and effortless support, every time. And across industries, from ecommerce to financial services to...