Startups

2026 customer service planning series: Vol. 03

AI doesn’t fail because the model is bad, it...

Second IC 🙂 – Sam Zeloof

Homemade 1000+ transistor array chip  In 2018 I made the first...

@bfeld v60.0 – Feld Thoughts

My father Stan and I in our default states.lsof...

Frighteningly Ambitious Startup Ideas

March 2012One of the more surprising things I've noticed...

How You Know

December 2014I've read Villehardouin's chronicle of the Fourth Crusade at least two times, maybe three. And yet if I had to write down everything I remember from it, I doubt...

What’s new with Fin 3: The best AI Agent for complex queries across every channel

At Pioneer 2025, our Chief Product Officer Paul Adams announced Fin 3: the best AI Agent for resolving deep, complex queries across every channel. Our goal is to give customer...

GrapheneOS is finally ready to break free from Pixels, and it may never look back

Calvin Wankhede / Android AuthorityTL;DR The makers of GrapheneOS have confirmed they are partnering with a major Android OEM to bring the privacy-focused Android fork to Snapdragon-powered smartphones. The project has...

Leveling Up in the Vibe Coding Video Game

While “vibe coding” was a catchy phrase when I first heard it, something about it felt like a head fake to me. And, now that I’ve leveled up to...

How to Be an Expert in a Changing World

December 2014If the world were static, we could have monotonically increasing confidence in our beliefs. The more (and more varied) experience a belief survived, the less likely it would be...

Headlines from Pioneer 2025: Fin 3, the vision for a unified Customer Agent, and what’s next for customer experience

Today we hosted Pioneer 2025, our summit for AI customer service leaders.  Hundreds joined us in person and thousands tuned in virtually to hear about the latest Fin innovations and...

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Trump Lashes Out in Unhinged Thanksgiving Message & Hegseth in Hot Water Over Possible War Crimes | Jimmy Kimmel Live

Trump spent the Thanksgiving holiday at Mar-A-Lago where he issued a warm Thanksgiving message and lashed out...

Share a tip on taking part in an organised challenge in the UK or overseas | Travel

Forget the sun lounger, more of us than ever before are signing up for trips which involve completing a tough physical challenge, whether it’s...

2026 customer service planning series: Vol. 02

When AI Agents resolve the majority of customer conversations, the shape of your support team has to change. This is part two of our five-part...

Things to distract you in November – The Bloggess

The world is hard but books are a lovely escape so here are some of my suggestions for new November releases you should read: As...