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Give First Available in Audiobook Format

Give First is now available to pre-order in Audiobook...

Defining Property

March 2012As a child I read a book of...

More context, more confidence: The new CX Score explained

Customer expectations have never been higher. People expect fast,...

Book: Echoes of October – Feld Thoughts

I approached Echoes of October with trepidation. A graphic novel about violence and grief isn’t easy terrain. But it succeeds in a haunting, urgent way. The creators have chosen...

How You Know

December 2014I've read Villehardouin's chronicle of the Fourth Crusade at least two times, maybe three. And yet if I had to write down everything I remember from it, I doubt...

What’s new with Fin 3: The best AI Agent for complex queries across every channel

At Pioneer 2025, our Chief Product Officer Paul Adams announced Fin 3: the best AI Agent for resolving deep, complex queries across every channel. Our goal is to give customer...

GrapheneOS is finally ready to break free from Pixels, and it may never look back

Calvin Wankhede / Android AuthorityTL;DR The makers of GrapheneOS have confirmed they are partnering with a major Android OEM to bring the privacy-focused Android fork to Snapdragon-powered smartphones. The project has...

Leveling Up in the Vibe Coding Video Game

While “vibe coding” was a catchy phrase when I first heard it, something about it felt like a head fake to me. And, now that I’ve leveled up to...

How to Be an Expert in a Changing World

December 2014If the world were static, we could have monotonically increasing confidence in our beliefs. The more (and more varied) experience a belief survived, the less likely it would be...

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Clockwise #632: Let the Resentment Grow in My Heart

Support this show Enjoy Clockwise Unwound: Ad-free episodes and an extra Overtime topic every week. #632: Let the Resentment Grow in My Heart November 19th, 2025 · 29 minutes Black...

An entire PS5 now costs less than 64GB of DDR5 memory, even after a discount — simple memory kit jumps to $600 due to...

Thanks to the AI boom devouring the majority of the world's memory and storage supply, end-consumers are now facing increasingly inflated prices for common...

AI-Enabled Teddy Bear Pulled From Shelves For Giving Advice On BDSM, Where To Find Knives

Sales of an AI-enabled plush teddy bear were suspended after it was found to have given children explicit sexual content and dangerous guidance, such...

Elsa Hosk Wore the New It Tights-Color-and-Shoe-Trend Combo

As anyone who likes wearing skirts and dresses in the winter will tell you, tights aren't really optional—they're a necessity. Luckily, they make your...