I’m on my way to Kansas City for the day to spend time with the Kauffman Foundation at the 1 Million Cups annual meeting, talking about Give First: The...
January 2017People who are powerful but uncharismatic will tend to be disliked.
Their power makes them a target for criticism that they don't have
the charisma to disarm. That was Hillary...
When millions of conversations flow through your platform daily, reliability isn’t just a technical metric – it’s the foundation of customer trust.
At Intercom, where our AI Agent Fin resolves...
Last week I released Protocollie. Built in 4 days with languages I don’t know, without even directly touching the code. People keep asking “how?” but I’m not entirely sure...
I’m on my way to Chicago for the day to give several talks on Give First: The Power of Mentorship and spend time with my long-time friend, Troy Henikoff. I enjoy...
As millions of students across the U.S. return to the classes, schools and universities are struggling to establish consistent policies regarding the use of...