Startups

2026 customer service planning series: Vol. 04

Real-world example Anthropic ran a focused “Fin hackathon” sprint to...

The Toll of Stress on Startup Teams and Its Link to Founder Well-being

Startup Snapshot, a think tank uncovering the unspoken realities...

Snapshot: Viaweb, June 1998

January 2012A few hours before the Yahoo acquisition was...

Strange Attractors | Shashank Tomar

A few months back, while playing around with , I came across something that completely derailed my plans. Strange attractors - fancy math that creates beautiful patterns. At...

The Bear Roars: Dan and Brad

I recently joined Dan Caruso on The Bear Roars podcast, and our conversation brought one thing into focus: we’re living through a shift that’s not just changing what we...

Mean People Fail

November 2014It struck me recently how few of the most successful people I know are mean. There are exceptions, but remarkably few.Meanness isn't rare. In fact, one of...

Securely access Intercom data in ChatGPT

Customer conversations hold value for the entire business, but they’re often locked away in your support platform. From today, the new Intercom connector for ChatGPT changes this. Intercom customers can...

Authors & Innovators 2025 – Feld Thoughts

I love to read. I love everything about books. LLMs will not replace good writing anytime soon, although they have mastered the art of slop. Oh, and I love...

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Analog(ue) #244: Devout Real Tree Person

#244: Devout Real Tree Person December 6th, 2025 · 85 minutes Holiday traditions and reflecting on a big project. This episode of Analog(ue) is sponsored by: Squarespace: Save 10% off your first...

2026 customer service planning series: Vol. 03

AI doesn’t fail because the model is bad, it fails because ownership is missing. Once someone owns it, everything changes. Your resolution and automation rates...

Hot Ones – Penny Arcade

Amazon Black Friday and Cyber Monday Fashion Deals

Jessica C. Andrews (she/her) is an award-winning editor and writer who currently works as the senior style director of PS, overseeing beauty, fashion, shopping,...