NANCY LUBLIN: I went to see Ibsen’s A Doll’s House at the theater. Tenth row center, sitting to my left: Donald Trump. Sitting to his left: some skinny...
In the high-stakes world of gaming, support teams face a unique set of challenges. With global player bases across all time zones, dramatic volume spikes during tournaments and launches,...
The UCSD p-System, Apple Pascal, and a dream of cross-platform compatibility never quite realized
I’ve been thinking about the UCSD P-System a lot lately, and I thought I’d write about...
December 2020As I was deciding what to write about next, I was surprised to find
that two separate essays I'd been planning to write were actually
the same.The first is about...
Building a great support team takes time and effort. New team members need to learn about the business, how to interact with your customers, and how to approach resolving...