How do you lead a support team in this new world with AI metrics?
The technology is amazing, but our assumptions and processes for understanding and leveraging AI metrics are...
https://www.youtube.com/watch?v=ha-73NEcu0QI’ve been enjoying doing podcasts again on the Techstars Give First Podcast. When I went into hibernation two years ago, David carried the weight of the podcast and...
November 2019If you discover something new, there's a significant chance you'll be
accused of some form of heresy.To discover new things, you have
to work on ideas that are good but...
In May 2025, the product design team at Intercom came together for a hackathon in our London office.
Folks flew in from as far afield as Dublin, Barcelona, Amsterdam, Chamonix,...
Customer expectations have never been higher.
People expect fast, accurate, and effortless support, every time. And across industries, from ecommerce to financial services to...