https://www.youtube.com/watch?v=5nU4YdvF9-UI recently had a 30-minute chat (the average length of the Give First podcast interviews that I do) with Bobby Franklin, the CEO of the National Venture Capital...
Starbucks has begun training for its "Green Apron Service," which aims to bring a more familiar feel to customer service interactions. The coffee giant has reported five...
January 2017Because biographies of famous scientists tend to
edit out their mistakes, we underestimate the
degree of risk they were willing to take.
And because anything a famous scientist did...
Tea, a women's safety dating app that topped the free App Store listings this week, appears to have been the subject of a major security breach. According to reports...
I’m on my way to Kansas City for the day to spend time with the Kauffman Foundation at the 1 Million Cups annual meeting, talking about Give First: The...
Customer expectations have never been higher.
People expect fast, accurate, and effortless support, every time. And across industries, from ecommerce to financial services to...