Startups

2026 customer service planning series: Vol. 02

When AI Agents resolve the majority of customer conversations,...

Give First Available in Audiobook Format

Give First is now available to pre-order in Audiobook...

Defining Property

March 2012As a child I read a book of...

Life is Short

January 2016Life is short, as everyone knows. When I was a kid I used to wonder about this. Is life actually short, or are we really complaining about its finiteness? ...

Desperate measures to save Intel: US reportedly forcing TSMC to buy 49% stake in Intel to secure tariff relief for Taiwan

The current US administration, led by President Donald Trump, has employed trade tariffs as the primary way to reduce the US's trade deficit with partner countries. However, the US...

A Shift – Feld Thoughts

I’m 50% of the way through being out of hibernation and am very looking forward to turning back into a pumpkin at midnight on Halloween.I’m not traveling in August...

Stop Duct-Taping Your Tech Stack Together: This All-in-One Tool Is Hundreds of Dollars Off

Disclosure: Our goal is to feature products and services that we think you'll find interesting and useful. If you...

How to Make Pittsburgh a Startup Hub

April 2016(This is a talk I gave at an event called Opt412 in Pittsburgh. Much of it will apply to other towns. But not all, because as I say in...

Go Assembly Mutation Testing

While maintaining and developing the Go cryptography standard library, we often spend significantly more time on testing...

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ETHAN HAWKE Compares His THE LOWDOWN Character to a Raccoon Eating a Burnt Marshmallow, Talks The Ease of Working w/ Peter Dinklage and More,...

Had a great conversation with Ethan Hawke on TV Topics podcast about some of the best work of...

‘Alicante cuisine epitomises the Mediterranean’: a gastronomic journey in south-east Spain | Spanish food and drink

I’m on a quest in buzzy, beachy Alicante on the Costa Blanca to investigate the rice dishes the Valencian province is famed for, as...

More context, more confidence: The new CX Score explained

Customer expectations have never been higher. People expect fast, accurate, and effortless support, every time. And across industries, from ecommerce to financial services to...

The NBA’s dress code was seen as policing Black culture. Instead it inspired a fashion revolution | NBA

Lonzo Ball froze in confusion. The question – “What do you think about the NBA dress code?” – hung in the air for a...