In 1978, James Dyson had an idea for a bagless vacuum cleaner that maintained suction. He was frustrated with what was considered to be a top-of-the-line model,...
January 2016One advantage of being old is that you can see change happen in
your lifetime. A lot of the change I've seen is fragmentation. US
politics is much...
AI Agents are reshaping how businesses deliver service, earn loyalty, and create measurable value.
Very soon, we believe AI Agents will handle the majority of customer service – and eventually,...
President Donald Trump on Monday placed the Washington, D.C., police department under federal control and deployed 800 National Guard troops in the capital city to address what he claimed...
Foundercon is heading back to where it all began: Boulder, Colorado.I’ll be there the whole time, along with over 1,000 of my Techstars friends.The Techstars team is working hard...
Customer expectations have never been higher.
People expect fast, accurate, and effortless support, every time. And across industries, from ecommerce to financial services to...