December 2020As I was deciding what to write about next, I was surprised to find
that two separate essays I'd been planning to write were actually
the same.The first is about...
Building a great support team takes time and effort. New team members need to learn about the business, how to interact with your customers, and how to approach resolving...
What’s a WebSocket?
If you’re new to web development or you haven’t heard of a WebSocket before, they’re a way to open a two-way communication channel between the...
Amazon CEO Andy Jassy said on Thursday that Amazon sellers would probably respond to President Donald Trump's tariffs by raising prices for consumers."I...
December 2020Jessica and I have certain words that have special significance
when we're talking about startups. The highest compliment we can
pay to founders is to describe them as "earnest." This...
REED HASTINGS: The horse was the dominant form of human transportation for about 5,000 years, domesticated in Kazakhstan, 3000 BC.
REID HOFFMAN: That’s Reed Hastings, the founder and CEO...
After a particularly carnivorous lasagna from home went missing, despite being double-bagged, labeled, and plastered with a warning, enough was enough. With the help...
In 2023, stylist Allison Bornstein introduced the now-viral concept of the "wrong shoe theory," which quickly took the fashion world by storm. The idea...