I recently wrote a post about funding for investors to think about having a diversified portfolio, which I called “shots on goal.” The thesis is that before investing in...
September 2022I recently told applicants to Y Combinator that the best advice I
could give for getting in, per word, was
Explain what you've learned from users.
That tests...
In this episode of The Ticket, CXChronicles founder Adrian Brady-Cesana joins us to talk about the four pillars of customer experience: team, tools, process, and feedback.
Adrian tells Intercom’s Senior...
What if something can't be found through Google Search? Does it still exist? That question I have to ask myself when I found that a blogpost I wrote two...
Dan Caruso’s new book Bandwidth: The Untold Story of Ambition, Deception, and Innovation that Shaped the Internet Age and Dot-Com Boom is available for pre-order, to be released on...