London, Stockholm, Paris—the latest handbag to grab my attention has also interested fashion people in some of the most stylish cities across the world....
The entire customer service industry is talking about adopting AI tools.
Your customers are expecting it: 87% of support teams have seen an increase in...
In addition to pieces from the collaboration, Layne expects interest in the Louis Vuitton Neverfull Tote carrying over from the last few years. "The...
The Unstoppables is a series about people whose ambition is undimmed by time. Below, Frederic Tuten explains, in his own words, what continues to motivate him.I never had an...
“Because I’m from Atlanta, I’ve always been in the music world. I think it's the most accessible-to-music place that you can be in. Like, if you go to Lenox...
#225: Things 'n Stuff
May 25th, 2024
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104 minutes
Myke has had a big month, Casey cares about audio, and there's talk of Disneyland.
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Analog(ue)
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Peru is one of the best places I have ever visited (and that’s saying something). I loved every moment (this blog post goes into more detail why). Besides being...
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#587: I'm on the Fear Side
January 8th, 2025
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29 minutes
Meta ditches third-party...
In this episode of The Ticket, CXChronicles founder Adrian Brady-Cesana joins us to talk about the four pillars of customer experience: team, tools, process,...