Imagine one of the most ruthless, annoying, and entitled customers you’ve ever come across. Now, imagine that customer making it their mission to come after you and your colleagues on a daily basis, constantly finding things wrong with the way your company runs things (when nobody else has any issues with it). You’d get pretty mad, right? I know I’d be finding every word in the dictionary to tell that customer off, but that’s just me.
After a certain point, nobody, not even customer service workers who are used to this type of behavior, should have to withstand this treatment from a customer who knows nothing about anything. Customer service employees deal with enough—nipping unjust behavior in the bud is ideal, but sometimes, you have to wait until things get really ramped up. That’s when you realize that you need to blacklist that customer or find a new job.
The employee in this story finally calls out an ill-mannered customer after noticing nobody else at his company talks back to him. It’s safe to say that this entitled customer won’t be returning unless he plasters on a smile. Scroll to read.